Service

As long-term partners of the European retail business we are well aware of the severe problems caused by any downtime in the process. Our expert service team responds to your requirements and offers individual support options. Bank on us with your service needs.

POS-systems of the future are service-orientated! But what does this really mean?

  • Services ...
    ... are available beyond system borders
    ... have a consumer that uses them
    ... exhibit defined interfaces
    ... are independent of platforms
    ... are available at all times


Hotline

Support

Service Verträge

We, at AWEK, define service as follows:

Service to us means in the first place that we are available to our customers whenever they need us. The close contact and open communication form the basis for successful cooperation!

  • Customer-specific process consulting
  • System implementation and piloting by application specialists

  • Guaranteed availability
    Mon. - Sat., 6:00 a.m. to 11:00 p.m.
    ... as well as by special arrangement

  • Hotline / Support

    First level
    ... for a quick enquiry in-between
    Second level
    ... for support via dialling into your system using your IP address
    Third level
    ... for professional support by our software programmers

  • Technical customer service

    Nationwide
    ... for installation and maintenance work
    ... for guaranteed response times

  • Info service for current retail topics
  • Test systems at customer site

Please, speak to us about your specific security package!
Please, contact us directly.